99bed's Privacy Policy

1. Introduction

99bed is an online betting and casino platform operated specifically for users in Bangladesh. We place the highest priority on protecting the personal information of our users. This Privacy Policy ("Policy") describes what kind of information 99bed collects about you, how that information is used, when and with whom it may be shared, and how we keep that information secure.

This policy forms part of a legal agreement between you and 99bed. Please read this policy in full before using our platform. If you do not agree with any term of this policy, please refrain from using our services.

99bed is committed to complying at all times with applicable laws in Bangladesh and international data protection standards. We believe that transparency and security of information are the core foundations of a trusted platform.

2. Data Collection

99bed collects your information in various ways. The types of information collected and the methods of collection are described in detail below.

2.1 Information You Provide Directly

When you register with 99bed or manage your account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID (NID) or passport details (for KYC verification)
• Residential address
• bKash, Nagad, Rocket, or bank account details (for transaction processing)
• Security questions and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain information is automatically collected through technical means:

• IP address and device identifier information
• Browser type, version, and operating system
• Time, date, and session duration of platform access
• Pages viewed, links clicked, and navigation patterns
• Game play history, bet amounts, and transaction records
• Location data (at country and region level only)

2.3 Information Received from Third Parties

We may also collect information from trusted third parties, such as identity verification agencies, payment processors, and fraud prevention services. This information is used to keep our platform secure and to prevent financial crime.

3. Data Use

99bed uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing bets, gameplay, and financial transactions
• Completing deposit and withdrawal requests (via bKash, Nagad, Rocket, or bank transfer)
• Providing bonuses, rewards, and promotional offers
• Providing customer support

3.2 Security and Legal Compliance

• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) policies
• Detecting and preventing fraud, deception, and unauthorized account access
• Verifying age to prevent minors (under 21) from using the platform
• Complying with applicable laws, regulations, and directions from regulatory authorities

3.3 Service Improvement and Personalization

• Suggesting games and offers based on your preferences
• Improving platform performance
• Analyzing and enhancing the user experience
• Sending relevant promotional messages and updates (with your consent)

3.4 Responsible Gaming

We analyze your gaming behavior to identify potentially problematic gambling patterns and to provide support where needed. For more information on responsible gaming, visit our Responsible Gaming page.

4. Data Sharing

99bed does not sell your personal information. However, in certain circumstances we may share information with the following parties:

4.1 Service Provider Partners

To operate our services, we work with trusted third-party organizations, such as payment processors (bKash, Nagad, Rocket, banks), game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others), identity verification agencies, and technology service providers. These partners are given only the information necessary and are required to comply with our privacy standards.

4.2 Legal Obligations

If required by law, a court order, or a valid request from a government authority, 99bed is obliged to provide information in accordance with applicable provisions. This includes sharing information with relevant authorities in cases involving money laundering, fraud, or other legal investigations.

4.3 Business Transfers

If any part of 99bed's business requires a sale, merger, or acquisition, user information may form part of the transferred assets. In such cases we will notify you in advance, and the new entity will also be required to comply with this privacy policy.

5. Cookies Policy

Cookies are small text files stored on your device when you visit a website. 99bed uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining your login session, security verification, and payment processing. Disabling these cookies will prevent the platform from working correctly.

5.2 Functional Cookies

These cookies remember your preferences, such as language selection and display settings, so that your experience is smoother on your next visit.

5.3 Analytical Cookies

We use analytical cookies to understand platform performance and identify opportunities for improvement. Data from these cookies is generally anonymised.

You can control or reject cookies by changing your browser settings. Keep in mind that disabling essential cookies may make some services unavailable.

6. Data Security

99bed uses industry-standard technology and processes to keep your personal and financial information secure:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by strong SSL encryption.
• Data Encryption: Sensitive stored information (passwords, payment details) is kept in encrypted form.
• Access Controls: Only authorized staff may access your information, and only when there is a valid reason to do so.
• Regular Security Audits: Our systems go through regular security audits and testing.
• Two-Factor Authentication (2FA): A two-factor authentication option is available to protect your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.

While we are committed to ensuring the highest level of security, no complete guarantee of security on the internet exists. On your end, please use a strong password and do not share your login details with anyone.

7. Data Retention Period

99bed retains your information only for as long as it is necessary or required to fulfill legal obligations:

• Account Information: Retained for the entire period your account remains active.
• Transaction Records: Financial and transaction history may be retained for an extended period in accordance with applicable law.
• KYC Documents: Identity verification documents are retained for the period required to meet legal obligations.
• After Account Closure: Even after an account is closed, certain information may be retained for a specified period for the purposes of legal compliance, dispute resolution, or fraud prevention.

Once the specified retention period has passed, we securely delete or anonymise your information.

8. Your Rights

As a user of 99bed, you have the following rights over your own personal information:

8.1 Right to Access

You may request from us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may opt out of your information being used for marketing purposes at any time. To do so, contact our support team.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.

9. Protection of Minors

99bed is for persons aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a person has opened an account by concealing their age, we will immediately close that account and delete all associated information.

If you know that a minor is using our platform, please contact us. Protecting minors from gambling is a core part of our responsible gaming commitment.

For the complete responsible gaming guidelines, visit our Responsible Gaming page.

10. Policy Changes

99bed may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• Users will be notified by email in the case of significant changes.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

We recommend that you visit this page regularly to stay informed about the latest privacy policy. In case of important changes, we will send advance notice to your registered email address.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will process your request as quickly as possible. For requests to access or delete data, we may need to verify your identity.